Your information. Our responsibility.
This Privacy Policy explains what personal data Hello Buyer Group may collect, why we use it, when it may be shared and the choices available to you.
Last reviewed and updated: 27 September 2026Hello Buyer Group, established in 2014, owns and operates Takedistributorship.com, Webpanther.in and B2BKhalifa.com. This Policy applies to HelloBuyer.in, group-level enquiries and other interactions where Hello Buyer Group is responsible for deciding why and how personal data is processed.
A group company or a specific service may publish an additional privacy notice. Where that notice applies to a particular service, it should be read together with this Policy and will control for that service if it provides more specific information.
Scope and Key Meaning
This Policy covers personal data collected through HelloBuyer.in, enquiry forms, email, telephone, WhatsApp or other messaging channels, video meetings, support interactions, invoices and other authorised group-level business processes.
“Personal data” means information about an identifiable individual in digital form. Business information that identifies or can reasonably be linked to an individual—such as a proprietor’s name, work email or direct phone number—may also be personal data.
This Policy does not govern information processed independently by an unrelated brand, applicant, supplier, manufacturer, payment provider, social network, website or other third party. Their own privacy terms apply to their processing.
Personal and Business Data We May Collect
The categories depend on how you interact with us and the service you request. We may collect:
We do not require unrelated sensitive information for an ordinary enquiry. If a service genuinely requires additional information, the purpose and applicable conditions should be communicated through the relevant service process.
Where Data Comes From
We may receive data:
- directly from you when you submit a form, make an enquiry, purchase a service, send documents or communicate with us;
- from an authorised representative, employer, colleague or business partner acting for you or your organisation;
- from the relevant Hello Buyer Group company where a group-level response, support, verification or service coordination is required;
- from brands, manufacturers, suppliers, applicants, clients or other business counterparties where they are authorised to share it;
- from lawful public sources such as business websites, directories, public professional profiles or government business registries; and
- automatically from website, hosting, security, analytics, communication or payment-service providers when you use their systems.
If you provide another person’s data, you confirm that you are authorised to do so and that the person has received any notice or given any consent required for the intended use.
Why We Process Personal Data
Depending on the interaction, we may process relevant data to:
- receive, classify and respond to enquiries or requested callbacks;
- understand business requirements, assess profile relevance and recommend an appropriate group service;
- verify identity, business credentials, documents, authority or eligibility where reasonably required;
- deliver an accepted service, coordinate activities, maintain service records and provide support;
- connect or introduce a user to relevant brands, applicants, manufacturers, suppliers, clients or other intended counterparties as part of the requested service;
- issue proposals, invoices and receipts, reconcile payments and maintain accounting or tax records;
- send operational notices, appointment reminders, status updates and other communications related to an enquiry or service;
- with appropriate permission or as otherwise allowed by law, communicate relevant offers, insights or service information;
- secure our websites and systems, prevent fraud or misuse, investigate complaints and enforce applicable terms;
- analyse service quality and website performance, develop processes and improve user experience; and
- comply with applicable law, lawful requests, audits, record-keeping duties and the establishment, exercise or defence of legal claims.
Where reasonably possible, analytics or reporting intended only to identify broader trends is aggregated or de-identified.
Consent and Other Permitted Grounds
We process personal data with consent where consent is requested or required. Your affirmative action—such as submitting an enquiry, choosing a communication option or providing information for a stated service—may communicate consent for that stated purpose, subject to applicable law and the notice presented to you.
In appropriate circumstances, processing may also be necessary to take steps at your request, perform an accepted service, comply with law, respond to an emergency, protect against fraud or security threats, or for another use permitted by applicable data-protection law.
When and With Whom Data May Be Shared
We do not sell or rent personal data as an independent data commodity. We may share only relevant data for a stated or reasonably connected purpose with:
- Hello Buyer Group companies and authorised personnel where necessary to route an enquiry, deliver a relevant service, provide support, maintain records, secure systems or comply with law;
- intended business counterparties such as brands, applicants, manufacturers, suppliers, service providers or clients where an introduction, lead, profile assessment, opportunity discovery or coordination is part of the service requested;
- operational service providers supporting hosting, cloud storage, email, communications, customer-management systems, analytics, security, document processing, payments, accounting or professional advice, subject to appropriate purpose and safeguards;
- government, regulatory, judicial or law-enforcement bodies when disclosure is required or permitted by law or a valid legal process; and
- a successor or transaction participant in a proposed or completed reorganisation, merger, acquisition, financing or transfer of business, subject to applicable confidentiality and legal requirements.
Cookies, Logs and Website Analytics
HelloBuyer.in and its website, hosting, security or analytics providers may use cookies and similar technologies to operate pages, remember preferences, understand traffic, measure performance, prevent abuse and maintain security. These technologies may receive technical data such as IP address, device or browser information, referring page and interaction timestamps.
You can control or delete many cookies through your browser settings. Blocking some cookies may affect preferences, embedded content, forms, analytics or other website functions. Browser “do not track” signals are not interpreted uniformly across services; we respond where required by applicable law or supported by the relevant technology.
Third-party content or services embedded in a page may set their own cookies. Their privacy and cookie practices are governed by their respective policies.
Email, Telephone and Messaging Communications
If you provide contact details or request information, we may use email, telephone, SMS, WhatsApp or another selected channel to respond, arrange meetings, provide service updates, verify information, deliver support or send other operational communications.
Promotional communication will be sent with appropriate permission or as otherwise permitted by law. You may opt out of promotional messages by using an available unsubscribe method or contacting us. An opt-out from marketing does not prevent essential transactional, security, legal, payment or service-related notices.
How Long We Retain Data
We retain personal data only for as long as reasonably necessary for the purpose for which it was collected and for legitimate follow-on needs such as service delivery, support, accounting, tax, audit, security, dispute resolution, fraud prevention, legal claims and compliance with applicable law.
Retention periods vary by data category, service status, contractual requirement, sensitivity, risk and legal obligation. When data is no longer required, we take reasonable steps to delete, de-identify or securely isolate it, subject to technical limitations and lawful backup, archival or record-keeping requirements.
If consent is withdrawn or erasure is requested, some information may still be retained where necessary to comply with law, complete an existing obligation, maintain transaction or complaint evidence, protect rights or prevent repeated misuse.
Security and Incident Response
We use reasonable administrative, technical and organisational measures appropriate to the nature of the data and the processing risk. These may include access restrictions, authentication, role-based handling, secure service providers, device or network protections, backups, monitoring and staff or vendor confidentiality controls.
No website, transmission method, device or storage system is completely secure. Accordingly, we cannot promise absolute security. Users should protect their devices and accounts, verify recipients before sharing documents and promptly report suspected misuse or an unauthorised communication claiming to represent us.
If a personal-data breach occurs, we will take reasonable steps to contain, assess and address it and will provide notifications to affected individuals or authorities where required by applicable law.
Your Privacy Rights and Requests
Subject to applicable law and relevant exceptions, you may ask us to:
- confirm whether your personal data is being processed and provide available information about that processing;
- correct inaccurate or misleading personal data, complete incomplete data or update outdated data;
- erase personal data that is no longer necessary for the permitted purpose;
- withdraw consent for future consent-based processing;
- stop or reduce promotional communications;
- address a concern through our grievance process; and
- exercise nomination or another right made available under applicable data-protection law.
Send the request from your registered email address where possible and include your full name, registered phone or email, relevant group company, relationship or service, the right you wish to exercise and enough detail to locate the relevant records.
To protect users and prevent unauthorised disclosure or deletion, we may verify identity, authority and request scope. We may ask for limited additional information, refuse a manifestly fraudulent or unauthorised request, or retain information where required or permitted by law. We will respond within the period applicable to the request.
Children’s Data
Our websites and business services are intended for adults and authorised business users. They are not directed to individuals under 18 years of age, and we do not knowingly seek personal data from a child for ordinary business enquiries.
A child should not submit data or use a service without the involvement and legally valid consent of a parent or lawful guardian where applicable. If you believe a child’s data has been provided to us without appropriate authority, contact the Grievance channel so that we can review and take appropriate action.
Cloud Services and Cross-Border Processing
Websites, email, analytics, communications, cloud storage and other technology services may use infrastructure located in India or other countries. As a result, relevant data may be processed or stored outside your state or country.
Where cross-border processing occurs, we seek to use established providers and reasonable safeguards, and we handle the transfer subject to applicable Indian law, government restrictions and contractual or technical measures relevant to the service.
External Links, Platforms and Independent Parties
Our pages or communications may link to or use third-party websites, social networks, messaging services, video-meeting services, payment systems, maps, embedded media or other tools. We do not control an independent provider’s privacy, security, availability or content.
Before submitting data or completing a transaction through an external service, review its privacy terms and verify that you are dealing with the intended provider. A link or technical integration does not by itself mean that Hello Buyer Group controls the third party’s processing.
Policy Updates and Existing Records
We may update this Policy to reflect changes in law, technology, security, services, group structure or operating practices. The “Last reviewed and updated” date identifies the current published version. A material change may also be highlighted through the website or an appropriate communication where required.
This version applies from 27 September 2026 to processing carried out under the current Policy. It does not retrospectively rewrite a completed transaction or an earlier contract. Existing records may continue to be processed or retained where necessary for the original permitted purpose, an ongoing service, compliance, security, dispute resolution or another lawful requirement.
Privacy Contact and Grievance Process
For a privacy request or complaint, write to grievance@hellobuyer.in with the information described in the “Your Privacy Rights and Requests” section. For routine service support, use the Helpdesk channel.
We will acknowledge and review a valid request within a reasonable period, taking account of its nature, complexity, identity-verification requirements and applicable law. If a concern remains unresolved after completing our grievance process, you may use a remedy available to you before the competent authority under applicable law.
This Policy is intended to provide transparent general information and should be read with our Terms of Use and Disclaimer.
